Internet Marketing Tips - Does Anyone Offer Real Customer Support Anymore?

I've had a frustrating week this past week, especially the last couple days. I've been dealing with some technical issues, and I'm not a technical person. In addition to that, I can't seem to find any help.

I've spent two days trying to get help in solving one technical problem dealing with html code and webdesign/layout.

One of my "pet peeves" about online business are the companies that have huge customer bases, but no technical support. I'm sorry, forums and FAQ's are nice and can often be quite helpful, but that's not true support. That's people sharing information with one another, trading stories and experiences, which as I said can be of some help.

However, when you offer a service or product where people are bound to run into complicated issues, or problems that may not be complicated if you're a "techie", but can hold "average everyday people" up for days if they're not technically knowledgeable, then you need to have some form of "real" help.

Okay, I'm done.